Shipping & Return Policy
Le Jardin Infini
Customer Service And Contact Information
Monday through Friday: 9:00 a.m. to 6:00 p.m. Eastern Time
Saturday - Sunday & Holidays: Closed
Le Jardin Infini phone number 1-844-552-7346
Le Jardin Infini email address email@example.com
Due to COVID-19, you may have received your package a day or two earlier than the expected delivery date.
Please DO NOT open this package until the specified date.
All orders placed before 5:00 PM Eastern Standard Time, Monday through Friday, are arranged and shipped the same day for same-day delivery and overnight express shipping orders.
Packages are only delivered Monday through Friday. Delivery is NOT available on Saturday, Sunday and national holidays due to limitation, even if you selected a weekend or holiday on the calendar.
Suggestion: if you buy an arrangement for a special occasion on a certain date, we suggest having the package arrive at least two business days prior to the occasion. Thank you.
Le Jardin Infini uses FedEx and UPS as the primary shipping providers
Signatures are required on all orders over $100
If You Need To Modify Or Cancel Your Order
Our arrangements are not pre-made. All of our arrangements are custom made to your specification at the time you place your order.
If you need to modify or cancel your order, you must do so within 2 hours of placing your order. Canceling is free of charge, and a full refund will be issued. Any modifications requested after the 2 hour window will be at an additional cost. The cost will be determined based on the changes you need to make.
Orders placed for same-day delivery or overnight express may NOT be cancelled. You may modify these orders for an additional cost. The cost will be determined based on the change, since we work to process and ship your order in a timely manner.
Once we ship the order, we will send you a tracking number for each individual package so you'll be able to track it and know where your package is at any time.
If you need to change a shipping address, you must do so within 2 hours of placing your order, free of charge. After the 2 hours window, a $25.00 fee will be charged (no exceptions). Additionally, we do not promise the shipping carrier will be able to do so, since we are using a third party shipping company and have no control after the package has already left our facility.
Once the carrier delivers the order to the correct address, we are no longer responsible for the package. We are not responsible for the theft of packages after the package was delivered.
If you track the package on the shipping carrier's website and the package showing as delivered and you did not receive it that means the package was delivered to the wrong address and that is a mistake of the shipping carrier. Please contact the shipping carrier first and provide the tracking number you received from us. If there is no resolution with the shipping carrier, please contact us and we'll help to resolve it by filing a lost package claim.
If you place an order and provide the wrong shipping address, once the package is returned to us, you will be required to pay for a new shipping label and any charges for changes to the order.
Thank you for your understanding.
Arrangement Damaged in Transit
If your arrangement is damaged in transit, you must contact us within 72 hours of receiving the arrangement, and the arrangement must be in your possession. After 72 hours of receiving the arrangement, no claims of damage will be honored. We apologize for the inconvenience.
Our preserved rose arrangements are custom made to order, and for this reason they may not be returned or refunded. The exception is an arrangement damaged in transit, which may be returned for a replacement only. No refund will be issued.
If you received an arrangement damaged in transit, please send us 2 pictures of the damage to firstname.lastname@example.org. A customer care representative will reply to you within 24 to 48 hours with a return approval and a return label. Once you receive a return label from customer service, the arrangement must be repacked in its original box and packaging the same way you received it and returned to us. During that time, we will remake your order and send you a new arrangement free of charge.
If Your Arrangement is Lost in Transit
Email us email@example.com. A customer care representative will reply to you within 24 to 48 hours and determine the next step. Only replacement arrangements are available for items lost in transit. No refund will be issued.
Late Arrival of Packages
We understand that you buy an arrangement for special, time-sensitive occasions. We will do our best to deliver your package on the date specified; however, because we use a third party shipping carrier, we cannot guarantee delivery dates. We deeply apologize for the carrier's lateness, but no refund or credit will be issued if a package arrives late.
The Le Jardin Infini team works very hard to make and deliver all our arrangements on time. Our dedicated team will do our best for you and your loved ones to receive the most beautiful arrangements possible. Thank you.