Frequently Asked Questions

What are preserved roses?

Preserved roses are real roses that last up to a year. They were picked at their perfect bloom and dipped into a non-toxic formula to preserve their natural beauty all year long.

How long do preserved roses last?

Our preserved roses last up to a year. Many customers have even said that with proper care they have been able to make their arrangements last well over a year.

Where is the best place to keep the preserved rose arrangement?

We suggest that you keep them away from intense sunlight, heat, and moisture to help preserve their longevity.

Do these roses require any maintenance?

These lasting blooms require no maintenance whatsoever. They may benefit from a light dusting occasionally.

Can the roses be removed from box?

No. These beautiful packages are not only there for beauty, but also for protection.

Can I preorder an arrangement for a later date?

Absolutely. The calendar placed during check out is intended for you to choose your desired date for delivery.

Do you ship nation-wide?

Yes!

Do you ship internationally?

Yes! Please call us for international shipping at 1-844-5-JARDIN (527346) or email info@lejardininfini.com

Do you do same day delivery?

We only offer this service to South Florida. Contact us for more information.

Could I add a personal message to the receiver?

Yes! This option is available during checkout. We will print your personal message onto our greeting cards and place it within an envelope.

RETURN POLICY

Le Jardin Infini does not provide any refunds or exchanges because every arrangement is made per order. All orders before 2:00 PM Eastern Standard Time are arranged and shipped the same day if required. Should you need to cancel your order, you must do so within 24 hours of placing your order, unless it is an order placed for same day delivery, overnight and express since we work speedily to process and ship your order in a timely manner.

If your order is already being processed, we will not be able to cancel your order.

Please contact info@lejardininfini.com and one of our specialist will contact you as soon as possible to assist you with any questions or concerns.